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Frequently Asked Questions

How does the kiosk work?

Our kiosk is designed to make your experience more convenient. You can use it to pay your bill or rent a unit, right in our office and after office hours. Just come in between the hours of 6:00 a.m. and 10:00 p.m. to utilize this great feature. Even if there is someone in the office, the kiosk is available for you to use. If you have any questions, visit our contact page for more information on getting in touch with us.


Where are you located?

Our offices are easy to find and accessible to many of the major roadways in the Meridian-Boise area. We’re located just West of Eagle Road off Chinden Road. The Coffee Studio is just across N Saguaro Hills Avenue and the Castlebury subdivision is right across the highway. Our facility on S Eagle Road is just across the street from the fire station and near Silverstone Business Park.


What security measures does Citadel Self Storage take?

Your safety and the safety of your belongings is extremely important to us. That’s why we employ digital, 24-hour video surveillance, perimeter fencing, keypad gate entry, lighting, and cylinder locks on all units.


What are your office hours?

We’re open between the hours of 8:00 a.m. and 6:00 p.m. Monday through Friday. Our self-service rental kiosk is available 7 days a week between 6:00 a.m. and 10:00 p.m. 


What are your access hours?

You’ll enjoy extended access hours when you store with Citadel. Access your belongings between 6:00 a.m. and 10:00 p.m. 7 days a week. Our goal is to be as convenient as possible!


How can I pay my bill?

There are lots of ways to pay your bill. We accept all major credit cards, checks, and, of course, cash. You can also sign up for our autopay option, or drop by and use the kiosk to settle your account.


What are your leasing terms?

The lease terms require a one month minimum and then it is month to month.


Looking for an apartment?

Take a look at Penn Station Apartments, located in Meridian, Idaho.

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