Frequently Asked Questions

How does the kiosk work?

Our kiosk is designed to make your experience more convenient. You can use it to pay your bill or rent a unit, right in our office and after office hours. Just come in between the hours of 6:00 a.m. and 10:00 p.m. to utilize this great feature. Even if there is someone in the office, the kiosk is available for you to use. If you have any questions, visit our contact page for more information on getting in touch with us.


Where are you located?

We have 4 locations to serve you:
Citadel Saguaro:  Located at 6295 N. Saguaro Hills Ave., Meridian, ID 83646 - off Chinden between Locust Grove and Meridian Road
Citadel Eagle:  Located at 2520 S. Eagle Rd., Meridian, ID 83642 - on S. Eagle road between Victory and Amity just South of 1-84
Citadel Ten Mile:  Located at 3959 N. Ten Mile Rd., Meridian, ID  83646 - on Ten Mile between McMillian and Ustick
Citadel Federal Way: Located at 2851 S. Federal Way, Boise, ID 83705 - on Federal Way between Broadway and Overland- just off I-84



Your safety and the safety of your belongings is extremely important to us. That’s why we employ digital, 24-hour video surveillance, perimeter fencing, keypad gate entry, lighting, and cylinder locks on all units.


What are your office hours?

We’re open between the hours of 9:00 a.m. and 5:00 p.m. Monday through Friday. Our self-service rental kiosk is available 7 days a week between 6:00 a.m. and 10:00 p.m. 


What are your access hours?

You’ll enjoy extended access hours when you store with Citadel. Access your belongings between 6:00 a.m. and 10:00 p.m. 7 days a week. Our goal is to be as convenient as possible!


How can I pay my bill?

There are lots of ways to pay your bill. We accept all major credit cards, checks, and, of course, cash. You can also sign up for our autopay option, use the on-line payment or drop by and use the kiosk to settle your account.


What are your leasing terms?

The lease terms require a one month minimum and then it is month to month.